Accessibility Statement

Effective Date: November 7, 2025

At Claim Me, we are committed to ensuring that our website  and services are accessible to everyone, including individuals with disabilities. As an attorney referral service dedicated to property damage and personal injury claims, we strive to embody our core values of Transparency, Empathy, and Clarity by making our digital platforms inclusive and user-friendly for all. This Accessibility Statement outlines our efforts to comply with accessibility standards and our commitment to continuously improving access for all users.

1. Our Commitment to Accessibility

We aim to provide a welcoming and inclusive online experience for all users, regardless of ability. Our goal is to meet or exceed the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, which is widely recognized as a standard for digital accessibility. This includes ensuring our website is perceivable, operable, understandable, and robust for users with visual, auditory, motor, cognitive, or other disabilities.

2. Accessibility Features

We have implemented and are working to enhance the following accessibility features on our website:

  • Text Alternatives: Providing alt text for images to support screen readers.
  • Keyboard Navigation: Ensuring all website functions can be accessed via keyboard for users with motor impairments.
  • Readable Content: Using clear fonts, high-contrast colors, and adjustable text sizes to aid users with visual or cognitive impairments.
  • Structured Content: Organizing content with proper headings and labels to improve navigation for assistive technologies.
  • Form Accessibility: Designing forms (e.g., claim submission, contact forms) with clear instructions and error messages compatible with assistive devices.
  • Client Portal: Ensuring our secure client portal for claim updates is compatible with screen readers and other assistive technologies, where available.

3. Ongoing Efforts

We are committed to continuously improving the accessibility of our website and Services. Our efforts include:

  • Regular Audits: Conducting periodic accessibility assessments using automated tools and manual testing to identify and address barriers.
  • Staff Training: Training our team on accessibility best practices to ensure content and updates meet WCAG standards.
  • User Feedback: Actively seeking and responding to feedback from users to improve accessibility (see Section 5).
  • Third-Party Vendors: Working with website developers and platform providers to ensure accessibility compliance in all updates and integrations.

4. Limitations and Challenges

While we strive to make our website fully accessible, some areas may not yet meet WCAG 2.1 Level AA standards due to technical limitations or third-party content (e.g., external links, attorney-provided documents). We are actively working to address these challenges and appreciate your patience as we improve. If you encounter any accessibility barriers, please contact us so we can assist you promptly.

5. Contact Us for Accessibility Support

We welcome feedback and questions about our website’s accessibility. If you experience difficulty accessing any part of our website or Services, or if you have suggestions for improvement, please reach out:

  • Email: Info@claimmenow.com
  • Phone: 1 (833) 252-4648

When contacting us, please provide:

  • A description of the issue or barrier.
  • The URL or section of the website where the issue occurred.
  • The device, browser, or assistive technology you are using.

We aim to respond to accessibility inquiries within 5 business days and will work with you to provide alternative access (e.g., phone support, PDF documents, or simplified content) if needed.

6. Alternative Access Options

If you are unable to access our website or client portal due to accessibility barriers, we offer alternative ways to engage with our Services:

  • Phone Support: Contact us at 1 (833) 252-4648 to discuss your claim or receive updates verbally.
  • Email Assistance: Email info@claimmenow.com for claim-related information or assistance with forms.

7. Compliance with Laws

Claim Me is committed to complying with applicable accessibility laws, including the Americans with Disabilities Act (ADA) and other federal, state, and local regulations in Florida. We strive to align our website with WCAG 2.1 Level AA standards to ensure broad accessibility.

8. Third-Party Content

Our website may include links to third-party websites (e.g., referred attorneys’ sites) or content not controlled by Claim Me. We are not responsible for the accessibility of these external resources but will strive to partner with third parties who share our commitment to inclusivity.

9. Updates to This Accessibility Statement

We may update this Accessibility Statement as we improve our website or as legal requirements evolve. Changes will be posted on this page, and we will notify users of significant updates via email or a website notice, where feasible. Continued use of our Services after changes constitutes acceptance.

10. Feedback and Complaints

Your feedback helps us improve. If you are dissatisfied with our accessibility efforts or believe we have not adequately addressed an accessibility concern, please contact us at info@claimmenow.com. We are committed to resolving issues promptly and empathetically, in line with our core values.