Privacy Policy
Effective Date: November 5, 2025
At Claim Me (“we,” “us,” or “our”), we are committed to protecting your privacy and handling your personal information with transparency, empathy, and accountability. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website (www.claimmenow.com)(http://www.claimmenow.com), our services, or our client portal (collectively, “Services”) as an attorney referral service for property damage and personal injury claims. By using our Services, you agree to this Privacy Policy and our [Terms and Conditions](http://www.claimme.com/terms-and-conditions).
1. Information We Collect
We collect information to provide our Services, connect you with qualified attorneys, and deliver exceptional customer service. The types of information we collect include:
1.1 Personal Information:
– Contact details (e.g., name, email address, phone number, mailing address).
– Claim-related details (e.g., nature of the property damage or personal injury, insurance policy information, claim status).
– Identification information (e.g., date of birth, government-issued ID, if required to verify your identity or claim).
– Communication preferences and feedback about our Services or referred attorneys.
1.2 Automatically Collected Information:
– Device and usage data (e.g., IP address, browser type, operating system, pages visited, time spent on our website).
– Cookies and similar technologies (e.g., to track site usage, personalize content, or remember your preferences). See Section 5 for details on cookies.
1.3 Information from Third Parties:
– Information provided by referred attorneys (e.g., updates on your claim’s progress).
– Publicly available information (e.g., to verify claim details, if applicable).
2. How We Use Your Information
We use your information to deliver our Services, improve your experience, and fulfill our commitment to transparency and monthly updates. Specific uses include:
2.1 Providing Services:
– Assessing your claim and matching you with a qualified attorney.
– Providing monthly claim updates via email, phone, or our client portal.
– Facilitating communication between you and the referred attorney.
2.2 Marketing and Communications:
– Sending marketing emails, newsletters, and educational content about our Services or claim-related topics, as you have opted in by using our Services (see Section 3).
– Promoting offers or resources to help you navigate your claim.
2.3 Improving Our Services:
– Analyzing feedback and usage data to enhance our website, client portal, and customer service.
– Conducting internal research to improve our referral process and client experience.
2.4 Legal and Compliance:
– Verifying your identity or claim details to prevent fraud.
– Complying with legal obligations, such as responding to subpoenas or regulatory inquiries.
3. Marketing and Communication Consent
By using our Services or website, you expressly consent to receiving marketing emails, newsletters, and monthly claim updates from Claim Me. These communications may include service updates, promotional offers, and educational content related to your claim or our Services.
- Opt-Out Option: You may opt out of marketing emails and newsletters at any time by clicking the “unsubscribe” link in any email or contacting us at [support@claimme.com](mailto:support@claimme.com). Opting out of marketing communications will not affect your receipt of essential claim-related updates, which are part of our core service.
- Frequency: Marketing communications are sent periodically, while claim updates are provided monthly unless otherwise agreed.
4. How We Share Your Information
We share your information only as necessary to provide our Services, comply with legal obligations, or with your consent. Recipients include:
4.1 Referred Attorneys: We share your personal and claim-related information with independent, licensed attorneys to facilitate your claim. These attorneys are bound by their own privacy obligations.
4.2 Service Providers: We may share information with third-party vendors (e.g., email platforms, client portal providers, analytics tools) who assist us in operating our Services. These providers are contractually required to protect your data and use it only for the purposes we specify.
4.3 Legal and Regulatory Compliance: We may disclose your information to comply with applicable laws, respond to government requests, or protect our rights, property, or safety, or that of others.
4.4 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity, subject to equivalent privacy protections.
4.5 With Your Consent: We may share your information for other purposes if you provide explicit consent (e.g., for testimonials or case studies).
We do not sell your personal information to third parties for their own marketing purposes.
5. Cookies and Tracking Technologies
We use cookies and similar technologies (e.g., web beacons, pixel tags) to enhance your experience on our website and client portal.
5.1 Types of Cookies:
- Essential Cookies: Necessary for website functionality (e.g., accessing the client portal).
- Analytics Cookies: Track usage patterns to improve our Services (e.g., which pages you visit).
- Marketing Cookies: Personalize content and track the effectiveness of our communications.
5.2 Managing Cookies: You can manage cookie preferences through your browser settings or our website’s cookie consent tool (if available). Disabling cookies may limit some website functionality.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. These include encryption for data transmission, secure servers for our client portal, and access controls for our staff.
However, no system is completely secure, and we cannot guarantee absolute security. You acknowledge the risks of online data transmission and agree to notify us immediately at info@claimmenow.com (mailto:info@claimmenow.com) if you suspect a security breach (e.g., compromised portal credentials).
7. Data Retention
We retain your personal information only for as long as necessary to provide our Services, fulfill legal obligations, or resolve disputes. Typically:
- Claim-related data is retained for the duration of your claim and up to 7 years after resolution to comply with legal or record-keeping requirements.
- Marketing preferences are retained until you opt out or we no longer provide Services.
- Automatically collected data (e.g., analytics) is retained for 2 years for performance analysis.
Upon request or termination of Services, we will delete or anonymize your data, except where required by law or for legitimate business purposes (e.g., fraud prevention).
8. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
8.1 Access and Correction: Request access to or correction of your personal information by contacting us at info@claimme.com(mailto:info@claimmenow.com).
8.2 Deletion: Request deletion of your data, subject to our retention obligations (see Section 7).
8.3 Opt-Out of Marketing: Unsubscribe from marketing emails or newsletters as described in Section 3.
8.4 Do Not Track: Our website does not currently respond to “Do Not Track” signals, but you can manage tracking via cookie settings (see Section 5).
To exercise these rights, submit a verifiable request to info@claimmenow.com(mailto:info@claimmenow.com). We will respond within 30 days or as required by law.
9. Children’s Privacy
Our Services are not intended for individuals under 18 years old. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately at info@claimmenow.com(mailto:info@claimmenow.com), and we will take steps to delete it.
10. International Users
Our Services are primarily offered in Florida/United States. If you access our Services from outside this jurisdiction, your information may be transferred to and processed in the United States, where data protection laws may differ. By using our Services, you consent to this transfer and processing.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes via email, a website notice, or through our client portal at least 30 days before they take effect, where feasible. Continued use of our Services after changes constitutes acceptance.
12. Contact Us
For questions, concerns, or requests regarding your privacy or this Policy, please contact us:
– Email: Info@claimmenow.com(mailto:info@claimmenow.com)
– Phone: 1-(833) 252-4648
We are committed to addressing your inquiries promptly and transparently, in line with our core value of Clarity.